The e-mail was really nice - I mean in that it was really nice of them to take the time to send it when they could have just ignored me. When I went to their site for the first time (see my post of a few days ago) I applied for some freebies they were giving away. Of course I pretty much knew that I hadn't got a hope in hell of receiving the items because (a) I don't live in the U.S.A so there isn't any reason to send the things to me, and (b) because of the shipping. However stranger things have happened so you never know!
Here's the main part of the mail. I've not put the nice ladies name in case she didn't want it given out.
Adrian,
Thanks so much for your interest in mybikelaw.com. Unfortunately,
sending our complimentary water bottles to England costs a great deal
more than the water bottle is actually worth. We apologize that we
will not be able to send you a water bottle.
If you ever have any cycling questions, please do not hesitate to let us know.
Happy cycling,
Isn't that great? Yeah okay I'm a big softy and I bet some would say "whats so nice about getting an e-mail turning you down?", but it's the thought she went to which makes it nice - at least to me anyway.
Of course the idea of a water bottle with their contact details on it is a very good one. If you're in an accident on your bike and need to contact them chances of having their details with you are slim, but you always have fluid in a bike bottle with you, and did I mention its free?
(Of course if the altercation is with an eighteen wheeler and the bottles smashed to a pulp then you're probably knackered. Actually you're probably also beyond their ability to assist too).
So if you live in the U.S.A then I reckon its a great idea to head over to their website and get one while they still have them. Then let me know how good they are because this poor Englander and his boy have to make do with cheap ones from the Pound Shop!
Thats terrible.
ReplyDeleteMaybe we should start a Twitter campaign against this racism?
Chunder,
ReplyDeleteDrop me an email (or PM over on Knightly) with your address and I'd be more than happy to ship it to you (assuming they send it to me).
That was sweet of em.
ReplyDeleteNah Stout - no need to do that, but thanks for the great offer anyway. Its only a water bottle :)
ReplyDeleteIt was just good of them to take the time to mail me as I wasn't expecting it. I suggest you go for it though.
That's the Americans for you. They understand customer service which we have absolutely no concept of. I love them dearly. I served alongside the US Army in 1990 in the beat up for Gulf War 1 and they're great blokes!
ReplyDeleteDifferent, but great! ;-)
And fat
ReplyDeletelol
ReplyDelete